How can I get physio?

Making an appointment

You can call one of our main branches or email us. The reception desk is open from 8am until 6pm (Monday to Friday) and 8am until 12 noon (Saturday).  

We are open six (6) days a week from early morning to late evening (Monday to Friday) and on Saturday from 8am to noon.

Am I covered by my private health insurance and how do I pay ?

This depends on your level of cover. We can give you the treatment item numbers and then you will need to phone your insurer to obtain details. Although we have been careful to keep our fees as low as possible, we do appreciate that the cost for some patients is quite significant.  Consequently, we do give special consideration to such cases on a "patient-by-patient" basis. 

One way for patients with chronic conditions to access our services is via Medicare's Chronic Disease Management (CDM) program.  To qualify, you need to have a long standing condition that is assessed by your GP as requiring physiotherapy.  In this case, you will be permitted to have up to five (5) physiotherapy visits in a 12 month period.  An information sheet is provided here. 

We have deliberately left our fees low for those participating in our exercise classes.  This is to encourage patients to take an active role in their own health and injury prevention by attending one of our exercise classes.  The fees for our classes can attract a health rebate if you are privately insured.   

Mead Physio Group utilises the HICAPS electronic system allowing us to process claims instantly through your health insurance provider.  Consequently, you will only be liable for any gap.  We also accept Visa, EFTPOS, cheque or cash.

Do I need a doctors referral?

With a few exceptions, you do not need a doctor's referral to attend physio. The exceptions for which a referral is required are claims involving Workers Compensation, Motor Vehicle Accidents and Medicare.

How many sessions will I need ?

The number of sessions you require will vary according to the nature of your injury, your age and lifestyle. An average of 5 sessions treats most injuries.  Prior to your appointment, please fill out the New Client Form and bring it with you to your first appointment.  You will find this form by clicking the following link: new patient registration form

How do I get physio treatment for injuries suffered at work or as a result of a car accident?

Initially you will need to see your doctor before coming to see us.  The doctor will provide you with a medical certificate.  If physio is required, it will be listed on this certificate.  As soon as possible, you will need to provide us with a claim number along with a number of other details related to your claim.  This will allow the timely processing of your claim. 

Until your claim is accepted you must accept the responsibility for your physio bill, so it is particularly important that you actively participate in the early stages of your claim.  We encourage all patients with a WorkCover ( or motor vehicle accident  claim ( attending our clinic to familiarise themselves with this process.