At Mead Physio Group and Exercise Right & Rehab Studio, we are committed to providing safe, respectful, professional and
person-centred care. We believe that all clients have the right to be treated with dignity, courtesy and respect, and to actively participate in decisions about their health, rehabilitation and wellbeing.
Your Rights
As a client of Mead Physio Group and Exercise Right & Rehab Studio, you have the right to:
Respectful and Safe Care
- Be treated with dignity, courtesy and respect at all times.
- Receive services in a safe, supportive and professional environment.
- Receive care that is free from discrimination, harassment, bullying or victimisation.
- Be treated fairly regardless of age, disability, gender, cultural background, religion, sexual orientation or other protected attributes.
Information and Choice
- Receive information about your condition, treatment options and expected outcomes in a way that you can understand.
- Ask questions and receive answers regarding your care.
- Participate in decisions regarding your treatment and rehabilitation.
- Seek a second opinion or choose not to proceed with recommended treatment.
- Withdraw consent to treatment at any time.
Privacy and Confidentiality
- Have your personal and health information handled in accordance with applicable privacy legislation.
- Expect reasonable confidentiality of your information.
- Access your health information in accordance with legal requirements.
Quality Services
- Receive services that are evidence-based, ethical and professionally delivered.
- Be informed of fees, cancellation policies and other applicable terms prior to receiving services where practicable.
- Provide feedback regarding your experience.
Feedback and Complaints
- Provide feedback, compliments or suggestions regarding our services.
- Raise concerns or make a complaint without fear of discrimination or adverse treatment.
- Have complaints managed fairly, respectfully and in a timely manner.
Your Responsibilities
To help us provide safe and effective services, we ask that clients:
- Treat staff, contractors, visitors and other clients respectfully.
- Provide accurate and up-to-date information regarding their health, medical history and contact details.
- Inform us of any injury, illness, symptoms, medication changes or health concerns that may affect treatment or participation.
- Follow reasonable clinical, safety and participation instructions provided by staff.
- Comply with clinic and Studio policies, including booking, cancellation, attendance and safety requirements.
- Use equipment and facilities safely and as directed.
- Respect the privacy and rights of other clients.
Our Rights
Our practitioners and staff have the right to:
- Work in a safe and respectful environment.
- Establish and maintain professional boundaries.
- Refuse, suspend or discontinue services where participation is unsafe or inappropriate.
- Refuse, suspend or discontinue services where behaviour is abusive, threatening, discriminatory, violent or results in a significant breakdown of the therapeutic relationship.
- Expect clients to comply with applicable policies, procedures and Terms & Conditions.
Feedback & Complaints
We welcome feedback and are committed to continuously improving our services.
If you have a suggestion, concern or complaint, we encourage you to speak with a member of our team in the first instance. Many concerns can be resolved quickly by discussing them with your practitioner or our reception team.
If you feel the matter has not been resolved, or you would prefer to speak with management directly, please contact our Business Manager, who will review the matter and work with you to achieve an appropriate outcome.
Phone: (08) 9293 1800 (Physio) or (08) 6500 1555 (ExercisePhysiology)
Email: kalamunda@meadphysiogroup.com.au
Further Information
For further information, please refer to our:
- Terms & Conditions
- Privacy Policy
- NDIS Service Agreement (where applicable)